Stephanie Bird

• Facilitated smooth boarding and deboarding processes, enhancing passenger flow.
• Maintained vehicle cleanliness for enhanced passenger experience.
• Provided information about routes to passengers, improving their travel experience.
• Followed pre-defined routes strictly; ensured timely arrival at each stop.

Transitioned to full-time driving role at Travellers Choice after initial part-time position.

• Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
• Improved customer satisfaction with professional interaction and assistance.
• Delivered passengers to their destinations on time by following strict schedules.
• Kept up-to-date knowledge of road conditions for safer driving practices.
• Achieved efficient fuel consumption through careful route planning.
• Adhered to company policies regarding operations, enhancing overall service quality.
• Conducted daily vehicle inspections; maintained high standards of safety and reliability.
• Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
• Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
• Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
• Created enjoyable travel experiences by engaging passengers in lively conversations.
• Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
• Reported delays and accidents to dispatchers at head office.

Operated vehicles in the UK and Europe, ensuring safe transportation in varied environments.

• Began professional driving with Maynes Coaches, utilising a range of vehicles for transportation throughout Scotland and the UK.
• Followed pre-defined routes, ensuring timely arrivals at each stop to enhance passenger reliability.
• Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
• Achieved efficient fuel consumption through careful route planning.
• Enhanced customer satisfaction through professional interactions and attentive assistance.
• Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
• Adhered to company policies regarding operations, enhancing overall service quality.
• Utilised public address equipment to provide tour commentaries and information regarding timetable updates.

Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.

• Prepared hot and cold beverages for customers' satisfaction.
• Engaged with customers directly, managing cash transactions, serving food and beverages, and maintaining cleanliness of tables.
• Coordinated take-away orders to meet demands of busy customers, ensuring timely service.
• Supported other team members during peak hours for smooth operations.
• Resolved customer queries and complaints to maintain high customer satisfaction.
• Handled cash transactions accurately, minimising discrepancies at the end of shift.
• Supported training of new staff, facilitating quicker acclimatisation to job demands.
• Followed all cafe policies and procedures diligently for consistency in service quality.

Fulfilled role at Skara Brae Cafe over summer 2013, supporting staff and managing busy tourist season.

Executed diverse shifts, contributing to fresh goods preparation in mornings and closing tasks in afternoons.

Ensured cleanliness of cafe premises by performing regular cleaning duties.

• Cleaned out barns efficiently, allowed for improved living conditions for livestock.
• Enhanced crop yield with diligent weeding, fertilising and pest control activities.
• Facilitated seamless farm operations, ensuring consistent productivity and workflow.
• Maintained animal health by feeding, watering and grooming livestock.
• Ensured farm safety by regularly inspecting and repairing fences and gates.
• Cultivated land with appropriate farming equipment, resulted in increased productivity.
• Monitored weather forecasts to optimise planting and harvesting schedules, enhancing crop quality.
• Repaired farm equipment for uninterrupted work flow on the farm.
• Communicated effectively with other farm staff members during daily tasks; enhanced teamwork on the farm.
• Applied pesticides safely to protect crops from diseases and pests.
• Managed compost heap, promoting sustainable practices and reducing organic waste.
• Kept detailed records of livestock births, deaths and illnesses to ensure a healthy herd and flock over time.
• Harvested crops at optimum times; maximised overall yield quantity and quality.
• Handled minor veterinary duties like administering medication to sick animals; promoted animal welfare.
• Operated heavy machinery to plough, sow seeds and spray crops.
• Transported goods to market using tractors or lorries promptly after harvest season.
• Assisted in farm animal breeding procedures.
• Prepared feed for and fed livestock and poultry.
• Cleaned farm buildings and equipment to maintain stable operations.
• Cut grass and maintained hedges to keep farm grounds safe and presentable.
• Carried out all tasks in line with hygiene rules, upholding optimum safe working practices.
• Herded animals and helped with movement between fields, paddocks and stables.
• Loaded and unloaded livestock to transport to correct destinations.
• Repaired and maintained farm vehicles, implements and mechanical equipment.
• Assisted in performing breeding activities of farm animals.
• Monitored farm progress and kept accurate records.
• Detected disease and health problems in livestock, poultry and crops.
• Cleared and maintained irrigation ditches to minimise high flows and erosion.
• Directed and monitored work of casual help during planting and harvesting seasons.
• Operated irrigation systems to improve quality of water-sensitive crops.
• Operated agricultural machinery safely and responsibly.

During my time employed on our family farm I spent a lot of it driving and operating the majority of the machinery, taking it to and from various paddocks, be it during harvest or when the transportation of livestock was required to go over to the mainland via a boat.

I also worked on various other farms during my time employed at the family farm to gain more experience on how other operators worked and how to use and drive various other pieces of machinery that we didn't have at the home steed.

During this time I also went to my local college to study agriculture to further my education within the industry.