Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mia Roscoe

Summary

An experienced Restaurant Manager with 10 years of experience in delivering amazing customer service and great food. Skilled in interviewing, selecting, training and supervising staff with very low turn over and excellent feedback from staff on anonymous surveys. The most important part of the hospitality industry is customer service for which I have been head hunted multiple times due to high customer satisfaction. My absolute passion and dedication to hospitality is my greatest strength as I will never be complacent and always striving for the next great customer review or the next exhilarating service.

Overview

9
9
years of professional experience

Work History

Manager

Nach-Ho!
03.2023 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Bar Manager

Brend Hotels
10.2022 - 02.2023
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events including over 20 special events nights which generated 17x the usual revenue for the equivalent nights.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Waitress

Clayton's And The Glass House
05.2021 - 10.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Greeted new customers, discussed specials, and took drink orders.
  • Drew on my knowledge of food and wine to offer suggestions of pairings.

Manager

Cabana
05.2017 - 10.2021
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Commis Chef

Hong Kong House
09.2014 - 07.2016
  • Observed different kitchen chefs' preparation of sauces, proteins, and other items to gain knowledge in diverse cooking and baking techniques.
  • Rotated through all prep stations to learn different techniques.
  • Maintained well-organized mise en place to keep work consistent.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.

Education

A-levels: Maths, Economics, Geography, History.

Westbuckland School
Westbuckland, Exmoor

GCSEs (14 Achieved)

The Park Community School
Barnstaple, Devon

Skills

  • Drawing on knowledge of food to suggest drinks pairings
  • First aid trained
  • Excellent customer service and handling of complaints
  • Business operations expertise
  • Inventory control and record keeping

Accomplishments

  • Supervised team of 14 staff members.
  • Earmarked bh Micheal Caines as an up and coming young chef
  • Finalist of 2021 Young Chef of the Year SW.
  • Nominated for Food Truck of the Year 2023.
  • Muddy Stilettos awarded cafe under my management
  • 160% increase in profit following my management of Cabana

Timeline

Manager

Nach-Ho!
03.2023 - Current

Bar Manager

Brend Hotels
10.2022 - 02.2023

Waitress

Clayton's And The Glass House
05.2021 - 10.2021

Manager

Cabana
05.2017 - 10.2021

Commis Chef

Hong Kong House
09.2014 - 07.2016

A-levels: Maths, Economics, Geography, History.

Westbuckland School

GCSEs (14 Achieved)

The Park Community School

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Mia Roscoe