Christopher Lafontaine

• Co-founded and structured the agency, building strong operational foundations.
• Recruited, trained, and managed a sales team to drive performance.
• Bridged sales and marketing efforts to align growth strategies.
• Expanded the professional network with owners, investors, and partner agencies.
• Oversaw property listings, client relations, and closing processes.
• Designed and executed business development strategies to grow market share.

• Offer exceptional and customized service by anticipating clients' needs
• Analyze customer preferences to propose tailored services
• Collaborate with internal teams (marketing, customer service, logistics) to optimize the VIP experience
• Prepare regular reports on performance and trends
• Build and maintain strong relationships with high-value customers

• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Listened actively to offer accurate information and best solution to their needs.
• Built positive customer rapport through friendly, professional communication.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Offered detailed advice on product and service benefits.

• Review and verify customer identities in compliance with regulations.
• Collect, analyze, and authenticate identity documents and supporting evidence
• Work with compliance, finance, and customer service teams to streamline the verification process

• Set and managed appointments to show homes to prospective clients
• Compared recent property sales to current holdings to ensure competitive market price
• Helped clients decide between financing options to ensure satisfaction
• Generated lists of properties compatible with buyer requests and needs
• Arranged meetings between buyers and sellers when terms needed to be negotiated
• Assisted in negotiation of terms surrounding purchases
• Prepared formal documents such as purchase agreements, deeds, and leases
• Accompanied and advised buyers during visits and inspections to ensure satisfaction with value
  and condition of property
  

• Analyzed the specific needs of customers via careful surveys to develop data driven pitches.
• Fostered strong relationships with customers and strategic associates to elevate brand.
• Deal with customer queries ; analyzed precise ongoing market analysis and valuation of competitors and looked out for unique ways to enhance sales.

• Call potential clients to expand their customer base

• Interview prospective clients to get data about their financial resources and discuss existing coverage
• Explain the features of various policies
• Analyze clients’ current insurance policies and suggest additions or changes
• Customize insurance programs to suit individual clients
• Do administrative tasks, such as keeping records and handling policy renewals
• Help policy holders settle claims

Training courses in areas such insurance product

- Management insurance and financial products
- Sales of insurance products